Porto Airport was one of the airports distinguished from ACI – Airports Council International, from among its peers, winning a very significant prize: best European airport in 2018, in the 5-15 million passenger category.
The award is given as part of the Airport ServiceQuality Survey (ASQ), the world-leading benchmarking programme in the Passenger Satisfaction Assessment – 2018 Airport Service Quality Survey (ASQ) Awards. The findings of the study are based on questionnaires filled in by passengers who, by doing so, express their opinions on 34 indicators relating to the services offered by airports: the quality of the services, waiting times, courtesy of staff, cleanliness of the facilities and comfort.
In 2017, the Francisco Sá Carneiro Airport, which is managed by ANA/VINCI Airports, was voted second best in Europe in the over two million passengers a year category. Boasting excellent accessibility, the airport offers exemplary service and direct flights to 79 cities.
“We were proud to learn that we had once again been chosen by our passengers as one of Europe’s best airports. This is our 13th award in the last 13 years, consolidating Porto Airport as offering the highest levels of international excellence. This is a sign of ANA network’s successive investments in an ongoing effort to continuously improve the quality of our passenger service.In 2018, our passenger numbers rose to 11.9 million, a year-on-year growth of 10.7%,” said Thierry Ligonnière, Chief Executive Officer of ANA Aeroportos de Portugal.
The ACI – Airports Council International is the only worldwide professional association of airport operators. ACI Europe accounts for more than 646 members who operate 1960 airports in 176 countries. Since its instigation in 2006, the ACI/ASQ Survey has become the world-leading benchmark in airport passenger satisfaction, with more than 388 participating airports in 91 countries. Its scientific methodology, rigorous quality control procedures and commitment to impartiality have earned it the recognition of the sector and established the ASQ Survey as the global standard for measuring passenger satisfaction in 47 languages.
The ASQ Survey is the only global airport survey based on measuring passenger satisfaction while the passengers are in the airport. Around 640,000 passengers are surveyed annually prior to boarding their flights, being asked to rate their satisfaction with the airport’s services.
The ACI monitors the participating airports regularly to ensure compliance and to validate the findings.
Source: Ana – Aeroportos de Portugal